| Tuesday, May 4, 2010 |
| 3:00 PM - 8:00 PM |
Early Registration |
| 4:00 PM - 8:00 PM |
Recovery Management Network (RMN) Meeting (Members Only)
Master of Ceremonies - Paula Catterall, Sterling Jewelers |
| Wednesday, May 5, 2010 |
| 8:00 AM - 7:00 PM |
Registration |
| 8:00 AM - 4:30 PM |
Exhibitor Set-up |
| 8:00 AM - 4:00 PM |
Recovery Management Network (RMN) Sessions (Members Only) |
| 4:00 PM - 5:00 PM |
 Professional Women in the Collections Industry invites all registered CRS
attendees to a special presentation.
Executive Relationship Building and Strategic Partnerships
Laurie Firestone - Former White House Social Secretary
Whether you’re the President of the United States or a Collection Industry Executive, strategic partnerships are the foundation for success. Strong business alliances allow companies to move beyond basic vendor relationships to strategic partnerships achieving dramatic results. Understanding appropriate protocol and social nuances is often associated with powerful and successful strategic relationships.
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| 5:00 PM - 5:30 PM |
First Timer Orientation |
| 5:30 PM - 7:30 PM |
Opening Reception and Exhibits
Sponsored by: Creditors Interchange |
| Thursday, May 6, 2010 |
| 8:00 AM - 9:00 AM |
Continental Breakfast - Exhibit Hall |
| 9:00 AM - 9:10 AM |
Opening Remarks - Judy Hammond, President, Resource Management Services, Inc. |
| 9:10 AM - 10:00 AM |
Keynote Session
Challenges and Opportunities in a Changing World
Marilyn Cooper - Director National Recovery Center, Ford Motor Credit Company
Description: In the ever changing collection industry, having the right strategy is crucial for a company’s success. More than ever before, our industry faces new challenges, from operational issues to regulatory issues. Marilyn will address how these challenges affect her day to day world and her responses and solutions. |
| 10:00 AM - 10:30 AM |
Morning Break and Networking |
| 10:30 AM - 11:15 AM |
Federal Actions That Impact the Collections Industry
Joel Winston - Federal Trade Commission
Description: As the numbers of consumers who default on their debts has risen in these difficult economic times, federal regulators have increased their oversight of the collections industry. The Federal Trade Commission is pursuing a number of new initiatives that could impact your business, including law enforcement actions and proposals to amend the FDCPA in several important areas. Recently, the FTC held a series of roundtable meetings to discuss its concerns relating to debt collection arbitration and litigation. Hear from the FTC official with responsibility for leading the agency's work in this area about what the FTC has been doing and where it may be heading. |
| 11:15 AM - 12:15 PM |
Regulatory and Legislative Update
Bob Belair - Oldaker, Belair & Wittie
Description: 2010 may mean changes in Washington and big changes relative to our industry. What are the impacts of the regulatory changes contemplated or implemented by the new administration? Bob Belair will discuss these issues and provide some additional insight for what is happening inside the Beltway and how it might impact our industry. |
| 12:15 PM - 1:30 PM |
Networking Lunch and Dessert in Exhibit Hall
Sponsored by: Becket & Lee LLP and UniversalSystems |
| 1:30 PM - 2:15 PM |
Strategic Use of Technology
Moderator: John Frey, BBVA Compass Bank
Mark Cavin, Asset Acceptance Capital Corp.
Chuck Stigers, T-Mobile USA, Inc.
Description: Technology is changing our lives. This panel will take a look at the best tech solutions whether it is interactive customer contact ideas, web solutions or the latest in scoring and segmenting. Don’t miss industry leaders ideas on ways to manage technology for the ultimate results. |
| 2:15 PM - 3:00 PM |
Vendor Risks and Rewards
Kevin O'Donnell, Wells Fargo Bank
George Preece, Canadian Tire Bank
Description: Managing and using vendors brings both risks and rewards. Two experts will talk about ways they use agencies and debt buyers as well as areas they have tested or are currently testing. |
| 3:00 PM - 3:30 PM |
Afternoon Break and Networking |
| 3:30 PM - 5:00 PM |
Concurrent Session: Auto Finance Peer Group Member Round Table Session (Members Only)
Facilitated by: Jay Cocchiara & Kelli Edmonds - Chase Auto Finance
Description: The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, Kelli Edmonds and Jay Cocchiara of Chase Auto Finance will facilitate discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future. |
| 3:30 PM - 4:15 PM |
Skiptracing and Return on Investment
Dan Buell, Experian
James Christopher Lee, Wells Fargo Financial
Description: Consumer contact preferences have changed as Americans are shifting towards various wireless communication technologies, which in conjunction with a number of economic disruptions have displaced millions of homeowners and created significant skiptracing challenges. While the need for high quality skiptracing remains persistent, the return on investment from skiptracing activities has changed. |
| 4:15 PM - 4:45 PM |
SCRA - The Law and The Implementation
Matthew Lavery - Army & Air Force Exchange Service
Description: Matthew Lavery will be discussing how the SCRA impacts credit card collections from military members for pre-military debt. This discussion will help spot issues that could result in unnecessary litigation. Topics presented will include: the purpose of the SCRA, who the SCRA applies to, when it applies and the relief afforded. Time permitting Mr. Lavery will present a brief discussion of several contradicting federal district court cases that have ruled on the issue of whether the SCRA allows for a private cause of action. The presentation should provide the audience with sufficient information to spot legal issues in dealing with credit card collection from military members.
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| 4:45 PM - 5:15 PM |
System Updates and Transitions
Mike Homant, CR Software Inc.
Description: Legacy systems have taken the industry along ways from when they were introduced. They are imbedded in many organizations so deeply it is hard to imagine ever changing the system. Yet many companies are not only considering changing, they are actually changing. In the process many are gaining competitive advantages on companies till using legacy systems. This session will review challenges and benefits of migrating from a legacy to new system. |
| 5:00 PM - 7:00 PM |
Cocktail Reception in Exhibit Hall - Sponsored by: Mercantile Adjustment Bureau, LLC |
| Friday, May 7, 2010 |
| 8:30 AM - 10:00 AM |
Full Breakfast - Champagne, Bloody Marys and Peer Networking
Join your peers for a Four Seasons special breakfast and an opportunity to discuss issues of importance to you. |
| 10:00 AM - 11:45 AM |
Creditor's Roundtables: Pick 3 Roundtables to Join
30 mins each: 10:00 AM - 10:30 AM, 10:35 AM - 11:05 AM, 11:10 AM - 11:45 AM.
In addition to the quality speakers in our main conference sessions, the Creditors Roundtables on Friday morning give the attendee the
opportunity to choose three different Roundtable sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.
The topics will include: Small Balance Collection and Recovery Strategies, Vendor Management, Agency and Attorney Auditing, Agency Management, Bankruptcy, Foreclosures, and Vendor Incentives.
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Agency & Attorney Auditing - Bev Evancic, Resource Management Services, Inc.
Description: The creditor has not only the right, but also the responsibility, to audit and review the agency performance. An operational review is an on-site evaluation of an agency's performance in key operational areas. It provides both an efficiency study and a compliance measurement that can be used by the creditor as a management tool. Join this round table to find out more.
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Agency Management - Jaime Eull, Target Financial Services
Description: Managing agencies and relationships during these economical times can be a daunting task. Discuss ways issuers and collections agencies can be successful and enthusiastic about fostering good partner relationships during these conditions. |
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Bankruptcy - Alane Becket, Becket & Lee LLP
Description: Recent developments in the bankruptcy world have the potential to drastically change current processes and expectations for bankrupt accounts. This interactive Roundtable discussion will explore the operational and legal challenges facing creditors now and in the upcoming months. |
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Collections/Forbearance Solutions to Avoid Foreclosure - Melanie Loggins, BBVA Compass Bank
Description: Discuss options available to our customers during challenging economical times: Collections strategies, workout strategies, short sales, deed-in-lieu, etc.
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Measuring Vendor Performance
Description: In this economy where recovery liquidations are still low, how do you measure vendor performance and determine opportunities for improvement versus best in class? This session will share vendor performance evaluation metrics and discuss the best approach toward performance improvement.
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Small Balance Collection and Recovery Strategies - Jason Garrison, First Niagara Bank
Description: Learn ideas to increase revenue with pre-charge-off and post-charge-off strategies that work with small balance accounts. Early detection and effective letters are just two of the ways to minimize charge-offs. Effective calling campaigns and settlement authority concepts will also be discussed.
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Vendor Incentives - Kim Krishanswamy, T-Mobile USA, Inc.
Description: Are you doing anything during these tough times to motivate the reps at your agencies to work a little harder? This session is to discuss incentives not only for the agency, but for the individuals that are collecting on the accounts.
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| 11:45 AM - 12:00 PM |
Laptop Drawing and Closing Remarks |
| 12:00 PM - 1:00 PM |
Box Lunch - Join your peers or grab lunch to eat elsewhere. |
